Economy and Business Info

Posts Tagged ‘company’

Application Systems (SISAP) is a company that has developed systems to detect and prevent leaks of information in enterprises.

Information has become one of the most valuable assets of companies, but at the same time very sensitive to be infringed under the computer facilities that are presented today. When, how and where you might be stealing that information are not so easy questions to answer. However, in Guatemala, Application Systems (SISAP) has developed what experts call “forensic computer techniques” through which the company investigates fraud, harassment / bullying and information leakage, until evidence of such maneuvers that affect many companies.

Manuel Menendez, SISAP, explained that the company began operations in March 1985 with the aim of providing information system solutions to meet senior needs and market requirements. Today, the firm has operations in Guatemala, El Salvador, Honduras, Costa Rica and Panama.

He added that SISAP specialty is information security, known the value of it. “We chose a set of manufacturers, leaders in their field, in order to provide a solution that suits the needs and requirements of our customers,” said Menendez.

SISAP stated that analysis is the pioneer in “digital forensics” in Central America, using analytical techniques to identify, collect, protect, analyze and report the evidence and information that is stored in electronic media. Through its information technology, SISAP can help gather evidence in cases such as unauthorized disclosure of corporate information and data, espionage, damage assessment following an incident, fraud / theft, defamation / threats / extortion.

Predict what will happen in the future for companies to stay ahead in their business and gain a competitive advantage in the market and at the same time, learn about new trends in technology are two very useful items for businesses. That was the message expressed Prudence Herrera, Foundation for Business Excellence in Castillo and Leon (Excel), the workshop “Practical Guide for trends” that organized last Thursday Austrian Innovation Club. Smith taught the entrepreneurs who attended the workshop to draw on certain sources of information to know what the future trends.

It says tools’ with which you can verify what the future of technology and how consumers will behave. ” Excel spokesman believes we need to do educational work with companies that “have little clear where the shots are going to go because” he said Hereon, “one thing is the desire of businesses and a reality, especially now we are experiencing some turbulent times in which things change without our knowledge and we need a methodology for more certainty. ” Sources of information used Herrera advised to meet future trends cited databases of scientific publications, doctoral theses and data sources of national and international patents, according to Smith, “are an inexhaustible source of ideas that indicate which way the shots with some foresight. “

For example, according to a source one can predict that, contrary to what appears, have further printer inkjet printer laser technology. Patents the study of the basics of patents, according to Smith, shows that since announcing the future trends until they finally reach the market as products, processes or services, spend a few years. This is the case, he said, measuring technology and measuring the geo-mobility of people, “a technology that is patented for 15 years.” There are many factors, says Smith, which makes it difficult to know when and at what time a product will be a mass success.

The worst sin that an entrepreneur can make is to respond poorly to its customers. Think that anyone with a bad experience with a particular company, never to return. Therefore, experts recommend not to neglect the smallest detail in the relationship with our customers, and that any neglect or disinterest may disappoint us deeply. Helena Pinilla, an expert in customer service, warns that a first impression is not enough. That is, if the client passed the first test, this does not guarantee loyalty. This is only the first step. So what should we do to always comply with the requirements of the customers? John Tschohl, the customer service guru, recommends the following steps:

1. Ask your client how you like to be treated and received, and what treatment to expect. Do not forget that not all businesses expect the same form of attention. Thus, while in a beauty salon the warmth, patience and familiarity are likely to be the norm in a fast food restaurant is expected to deal quickly and efficiently. The secret is to find the attributes or characteristics that the customer appreciates the attention. That is, whether looking for a friendly or single professional, fast and quiet, formal or informal.
2. Once you know how my client wants to be treated, the second step is to turn these features on a basic standard of care: translating them into phrases (protocols) and behaviors (actions) to receive, and fire the client. I define:

- How to greet the customer?
- What do you say?
- How do I attend during the sale?
- How do I say goodbye and thank you for your visit?

Pinilla Helena suggests not copy other business protocol because each protocol responds to the style of the owners and their customers. “If my business is innovative and my client is young and informal,” says Pinilla, the protocols have to be more natural and fresh. If my business is classic and my clients are seniors, protocols had to be more formal and ceremonial, “he says. The ideal is to remain polite and original greeting and farewell, we always make a difference.

3. The third step is to make all your employees know the basic rules (protocols and behaviors), the used safely and, above all, to understand its significance. Now, standardizing the service requires a lot of training for these protocols the customer feel natural and not perceived as so robotic repeated phrases. It is therefore imperative that your employees are committed and internalize these standards. Remember that besides providing a good product, our client requires a special service to convert a sale into an enjoyable experience to look again.